Since 2010. One phone.
Creative Factory has been in Omaha since 2010. We have watched a lot of agencies open, sell a rebrand, and close. We are still here because the same person who sells the work does the work, and because we would rather keep a client for a decade than win an award.
How we
work
Four rules. We have broken them and it went badly, so now we do not.
Say the real number
Quotes are fixed before we start, and the number you agree to is the number you pay. If your budget cannot reach the work, we say so on the first call instead of the fourth.
Protect the client
We do not publish who we work with. Their position is theirs. That rule costs us marketing material and we keep it anyway.
Own the mistake
Things break. We tell you before you find out, we fix it, and we do not invoice you for our own error.
Stay ahead of it
We were doing schema and answer engine work while it still sounded made up. That is the job: notice the shift before the client has to ask about it.
Not for
everyone
The fastest way to a good project is knowing when it is a bad one.
Straight
answers
Who will I actually work with?
Nate, the owner. Not a salesperson who hands you to a junior after the contract signs. The person who scopes your project is the person who builds it.
How big is Creative Factory?
Small on purpose, with a bench of specialists we bring in for photography, video, and development overflow. Small means your project cannot get lost, and it means we say no to work we are wrong for.
Why should I pick you over a big agency?
You should not, if you need three hundred hours a month of paid media management. If you need a brand, a site, and someone who actually knows your business by name, a fifteen-year-old studio beats an account manager who started in March.
Where are you located?
Omaha, Nebraska. Most of the work is in the metro and the rest is scattered from New York to Hawaii. Local presence work requires accuracy, not proximity: we have never stood in most of these offices and it has never once mattered.
Do you require a contract?
For projects, yes: a fixed scope and a fixed price, so we both know what we agreed to. For care plans and retainers, no. Month to month, cancel any time, keep everything.
What industries do you work in?
Mostly local and regional service businesses, franchises, professional services, and retail. We are not specialists in one vertical, which cuts both ways: we will not arrive knowing your jargon, and we will not give you the same site we gave your competitor.
How long have you been doing AEO?
Since well before it had a name that clients recognized. We were doing entity and schema work while it still sounded made up, which is most of why we can now track citations across five assistants for clients as a normal part of the month.
Come say hi.
We are in Omaha. Coffee is real, the call is free, and we will tell you the truth about your website.
Start a project