Never think about it.

We know before you do. Uptime monitoring runs every minute across the fleet and pages us, not you. Most issues are fixed before a customer notices.

Yes. Month to month, no contract, and you own everything. If you leave, we hand over the site and the DNS and wish you well. Lock-in is a tell that the work is not good enough to hold you.

Yes, hosting is included in every plan. Managed WordPress infrastructure with nightly backups, staging, and SSL.

Text changes, image swaps, new pages, new staff, new hours, new products. Small edits are included on Standard and above. Bigger work gets quoted before we touch it.

Not the server: servers are cheap and always have been. You are paying for the updates being staged and checked, the backups being tested rather than assumed, somebody watching at 2am, and a phone number that reaches the person who built it. The plan buys you not thinking about any of it.

Almost never through WordPress itself. It is out of date plugins, weak passwords, and abandoned themes. The fix is boring and constant, which is exactly why people do not do it themselves and why sites break at the worst possible moment.

For a while, nothing, which is the trap. Then a plugin update you skipped becomes a security hole, or a PHP version gets deprecated and your host forces the upgrade and something breaks. Maintenance is cheap. Recovery is not.

Often, yes, and we are happy to. We audit it first so we both know what we are taking on. If the bones are good we will look after it from day one, and if they are not we will show you exactly what we found and what it would take to put right.

Same business day for anything broken, and if the site is down we usually know before you do because monitoring pages us. Content edits go in a queue and get done within a couple of days.

Yes, though it limits what we can promise. If your host is the reason the site is slow, we can tune around it only so far. We will tell you plainly rather than take a retainer to fight your infrastructure every month.

Traffic and where it came from, page speed, what ranks and what moved, and on the top plan whether AI assistants named you and who they named instead. Written in English. If a number does not connect to your phone ringing, it does not go in.

Uptime monitoring runs every minute, all the time, and it pages us rather than emailing you. Most problems are fixed before a customer notices. We are not a 24/7 NOC and we will not pretend to be one.

You keep everything. The site, the domain, the DNS, all of it. We hand over cleanly and wish you well. Any agency that makes leaving painful is telling you the work is not good enough to hold you, and you should hear that.